Privacy Policy – Handling of Personal and Banking Information

 

Chi Balance Pty Ltd (ABN 14 123 215 770)  trading as Positive Empowerment Group, Workshops 4 Life and Women’s National Recovery Network, is committed to protecting the privacy and confidentiality of personal and banking information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal and financial information, including information submitted through banking direct debit forms and related documentation.

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1. Collection of Personal Information

We collect personal information including, but not limited to:

• Full name

• Date of birth

• Contact details (address, phone, email)

• Bank account or financial details for the purposes of direct debit processing

 

This information is collected via our intake forms, online systems, direct communications, and specifically through our Direct Debit Authorisation Forms.

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We collect this information to:

• Provide you with agreed services

• Process payments and manage billing

• Meet our legal and regulatory obligations

 

2. Informed Consent

Before collecting personal or banking information, we ensure that clients:

• Are informed of the reason and purpose for the collection

• Understand how the information will be stored, used and disclosed

• Are advised of their right to access and correct their information

• Provide explicit written consent via our Client Consent and Direct Debit Authorisation Forms

Consent is obtained prior to any collection, except where exempted by law (e.g., in cases of legal obligation or serious risk to safety).

 

3. Use and Disclosure of Information

Personal and financial information will only be used or disclosed:

• For the purpose for which it was collected

• Where the client has given additional consent

• Where required or authorised by law (e.g. in response to a court order or risk of harm)

 

We do not sell or share your data for marketing or third-party purposes.

 

Where disclosure is required (e.g., to financial service providers for direct debit processing), only necessary and relevant information is provided, and only to approved and secure third parties.

 

4. Storage and Security of Information

We take reasonable steps to protect all personal and banking information from misuse, loss, unauthorised access, modification or disclosure.

• Client information is stored securely using password-protected digital systems

• Access is restricted to authorised personnel only

• We do not use or store paper-based documents

If a data breach occurs, we will follow the Notifiable Data Breaches (NDB) scheme requirements and notify the individual and OAIC where required.

 

5. Access and Correction

Clients may request access to their personal information at any time by submitting a written request to our administration team at:

Email: connect@chibalance.au
Address: PO Box 193, Pomona Qld 4568

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Requests will be responded to within 30 days. Clients may also request corrections to inaccurate or outdated information. We will take reasonable steps to update our records accordingly.

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6. Complaints

If you believe your privacy has been breached, you can submit a formal complaint in writing to:

Privacy Officer – Chi Balance Pty Ltd
Email: connect@chibalance.au
Address: PO Box 193, Pomona Qld 4568

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

7. Legal Framework and Practitioner Responsibilities

All staff within Chi Balance Pty Ltd are required to comply with:

• The Privacy Act 1988 (Cth)

• The Australian Privacy Principles (APPs)

• Internal confidentiality procedures and consent protocols

 

Staff must:

• Obtain informed consent before collecting or disclosing any client information

• Use personal information only for lawful and authorised purposes

• Store all data securely

• Disclose information only with written client consent or under legal exceptions

 

8. Updates to This Policy

We may update this policy from time to time to reflect legislative changes or improvements in data protection practices. The latest version will always be available on our website or upon request.